At Book On Spot (BoS), we understand and value the trust you put on us while sharing your personal details on our website and assure you that we follow the highest privacy protection standards to take preventive measures in case of data theft to safeguard your interests.

1. Collection of Data:

1. a. For enhancing user experience, we access and store your browsing information. This helps us to meet your requirements with personalised services and by quickly prompting the services you have been looking for. Our website uses cookies to analyse user behaviour which helps us improve our website and offer you better services. One may also encounter cookies placed by third parties on certain sections of our website.

   b. Any information such as, but not limited to your name, age, gender, email addresses, contact numbers, etc. are accessible to us once and only after submission of such data by you OR any individual / party on behalf of you. We use or may use such information to send you offers / promotions / information based on your orders / interests, etc. www.bookonspot.com is also accessible from any internet-enabled device without submitting any of the above information. We do not collect or store any data for anonymous browsing. However once you share information with us, you are automatically tracked or may be tracked based on your behaviour on our website or any such third parties websites. Such information may include but is not limited to IP address, URL that you came from, URL you next go to, name, age, gender etc. Once you agree to share such information, we indicate which fields are mandatory and which fields are optional, you can always choose the selection based on your interest.

   c. In case of financial transactions on our website, we may collect additional information such as, but not limited to, your name, age, gender, email address, billing address, credit/debit card number and it’s expiry date, OR any other payment instrument details which may be stored. For financial transactions, you are redirected to the payment gateways of payment portals / aggregators / Bank to complete the transactions. We do not store / share such information and such information is completely at the sole discretion of the respective payment portals / aggregators /Banks.

   d. In case of any reviews / feedbacks / complaints about our services, we may access / share / retain the information made available by you to effectively address the reviews / feedbacks / complaints shared by you.

2. Sharing of Information:

As a law-abiding Company, we may access and share your information on a need-to-know basis with competent authorities:

1. a. Information required to meet applicable laws, rules and regulations, legal process, Enforceable Government bodies or as described by law of land.

   b. Information to help in investigations of potential violations.

   c. Information to address/detect/prevent fraud, security or technical issues.

   d. Information to competent authorities to protect BOS’s business interests.

   e. Information with our partners like, but not limited to, Bus Operators, Agents, Alliance Partners, etc. for smooth functioning of business and enhanced customer experience.

3. Consent:

By using our services or by visiting our website, you expressly agree to allow us to share / use / access your information in accordance with our privacy policy. BoS reserves the rights to add / delete / modify and update it’s Privacy Policy from time to time without prior notice.